At Blanket Enclave, we strive to provide a seamless shopping experience. However, if you’re not completely satisfied with your purchase, we’re here to help. Below is our updated Refund and Returns Policy, addressing common questions and ensuring a smooth process for all our customers.
Frequently Asked Questions About Returns, Refunds, and Exchanges
Enter your order number and email address to start the return process.
Follow the instructions and select the items you wish to return.
Once your request is approved, you will receive a confirmation email with further details.
Before dispatching the product for return, take a clear photograph of the item. This photo should be taken just before handing over the product to the logistics personnel.
What Items Are Returnable?
Items must be returned within 7 days of the purchase date.
The item must be in unused and resalable condition.
It should be in the original packaging with all tags intact.
What Items Are Non-Refundable?
The following items are not eligible for return or refund:
Gift cards
Custom or personalized orders
Sale or clearance items
The Item I Received Is Damaged. What Should I Do?
If your product arrives damaged or faulty, contact us within 7 days of the delivery date. Provide detailed information and, if possible, include photos of the damaged product to expedite the process.
Can Items Be Exchanged?
Yes, we offer exchanges for:
Different sizes
Alternative colors
Other eligible products
To exchange an item:
Indicate your preference for an exchange while requesting your return authorization (RA) number.
We will hold the new item for you and ship it once we receive your returned product.
What Are the Refund Options?
Refunds will be processed as follows:
Issued to the original payment method used during purchase.
Excludes any shipping charges incurred.
Refunds will be completed within 7-10 business days after we receive the returned items.
How Do I Ship Back the Items?
Follow the instructions provided in the confirmation email after submitting your return request.
Ensure the items are securely packaged to avoid damage during transit.
How Soon Will I Get My Refund?
After receiving and inspecting the returned items, we will process your refund within 10-15 business days.
The refund will be credited back to the original payment method, minus any shipping fees.
My Question Is Not Addressed Here. What Should I Do?
If you have additional questions about returns, refunds, or exchanges, please don’t hesitate to contact us. Reach out via our Contact Us page for prompt assistance.
Thank you for choosing Blanket Enclave. We value your trust and aim to provide exceptional customer service!
